NOTHING (R)
NOTHING (R) Support Centre

After-Sales Service Process - Nothing (UAE)

How do after sales orders work?

order process

  1. Submit a request to return, repair or replace the product
  2. Send your device to us
  3. We assess your device and your problem
  4. Your problem has been resolved as soon as possible
Submission of the application

Please check our Troubleshooting or contact our support department to recover your RMA number.

Things you should know

  1. Please erase all your personal data and restore your device to factory settings before giving it to us.

  2. When we receive your device, we will irrevocably remove all your data again.

  3. We will not have any access to personal data on customers' devices.

  4. منتجات الإصدار المحدود. نظرًا لوجود إمدادات محدودة من القطع، قد تستخدم شركة Nothing قطع منتجات قياسية لعمليات إصلاح منتجات من إصدارات خاصة أو محدودة أو مجتمعية. وبالتالي، لا يمكننا أن نضمن أن تكون قطع الغيار — بما في ذلك الأسطح الخارجية المرئية، والإطار الأوسط، واللوحة الخلفية، والزخرفة الخلفية — متطابقة من حيث المظهر مع القطع الأصلية التي يتم استبدالها بها.

Questions and answers

The repair process takes 3-5 business days, excluding logistics. Reminder: 1. If the product is found to have quality problems after repair, nothing will cover the shipping fee. (in warranty) 2. If the product is found to be man-made problems after repair, the freight fee will be covered by the user. (Out of Warranty)

Please contact our customer support to help you find the nearest service center.

Please contact customer support to diagnose your phone. After that, we can provide a quotation for spare parts.

Please contact customer support to diagnose any problems with your phone (1).

Please click this link and enter the information required to track the repair status. Note: Repair Status Tracking is for those who applied online.

During the phone warranty period (1), nothing will provide free phone repair service unless there is any unauthorized disassembly, liquid damage or other physical damage. Eligibility with warranty is subject to service center inspection.